Returns & Exchanges

At ellen j goods, we want you to be completely delighted with your home decor and furniture finds. If a piece isn't the perfect fit for your space, we offer returns on eligible items within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief reason for the return to receive a Return Authorization number.

• 2.
  Pack with Care

  Carefully repackage your items in their original packaging, ensuring all fragile home goods are properly padded to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use your preferred carrier to send the package back to our studio; please note that return shipping costs are the responsibility of the customer.

• 4.
  Receive Your Refund

  Once our team inspects the returned item and confirms it is in its original condition, we will issue a refund to your original payment method within 5-7 business days.